F.A.Q

Ordering and Payments

How can I place an order?
You can place an order on our website by adding items to your cart and proceeding to checkout. We accept all major credit cards, PayPal, and Apple Pay for secure online payments.

Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times vary based on your location and will be calculated at checkout.

What is your return and exchange policy?
We offer a 30-day return window for unworn, unwashed items with original tags attached. Returns and exchanges are free within the contiguous United States. For more details, please refer to our Return Policy.

Products

What sizes do you offer?
We carry women's clothing in sizes XS-3X. For specific size charts and fit information, please refer to the product details on each item's page.

Do you offer custom sizing or alterations?
Unfortunately, we do not offer custom sizing or alterations at this time. Our clothing is designed for standard sizing.

Are your products eco-friendly or ethically made?
Yes, sustainability is a core value for Shacni. We use organic, recycled, and ethically-sourced materials whenever possible and work with fair trade manufacturers. You can learn more about our ethical practices on our About Us page.

 

Account and Support

How do I track my order?
Once your order has shipped, you'll receive a confirmation email. You can also view order status and tracking details by logging into your Shacni account.

How do I update my account information?
Log into your account, then click on "Account Details" to update your name, email, password, or other profile information.

How can I get assistance or contact customer support?
You can reach our customer support team by emailing info@shacni.com or using the chat function on our website during business hours (9am-6pm EST, Monday-Friday). For faster service, please have your order number ready.